Frequently Asked Questions
Discover everything you need to know about our luxury timepieces and services.
Are all watches sold by Watches of Switzerland authentic?
Yes, every timepiece we sell is 100% authentic and sourced directly from our long-standing brand partners. Each watch comes with the manufacturer's original box, documentation, and a valid international warranty.
What is your return policy for luxury watches?
We offer a 30-day return policy for most watches, provided they are in their original, unworn condition with all protective plastics and tags intact. Please note that personalized or engraved items are final sale.
Do you offer international shipping?
We provide secure, insured international shipping to over 50 countries. Delivery times vary by location, but most international orders arrive within 5-7 business days via our premium courier partners.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier’s website so you can monitor your shipment in real-time.
Do you provide watch servicing and repairs?
As an authorized retailer, we offer comprehensive after-sales service. You can bring your timepiece to any of our boutiques for professional cleaning, battery replacement, or to facilitate a full movement service with the manufacturer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for eligible customers.